We provide non-medical in-home care services including personal care, respite care, companionship, light housekeeping, meal prep, medication reminders, and more.

Yes. We accept North Carolina Medicaid, including CAP/DA and CAP/C waiver programs.

Yes. We welcome private pay clients. Services are customized based on your needs while remaining within non-medical care guidelines.

In addition to North Carolina Medicaid, we accept other approved insurances. Please contact us to confirm your eligibility.

No. All inquiries must be submitted through our form or by phone. A team member will follow up within 72 business hours to coordinate your consultation.

Submit an inquiry on our website or call our office during business hours. We’ll schedule an in-home assessment to develop a care plan.

PCS (Personal Care Services) provides routine daily care. Respite care is short-term relief for primary caregivers, available evenings, weekends, and holidays.

We serve Charlotte, NC and surrounding areas. Availability may vary based on caregiver staffing.

Timing varies based on care approval and staffing. Once your assessment is complete and documentation is approved, care typically starts within 7–10 business days.

Our office is open Tuesday through Friday, 10 AM – 3 PM. We are closed Mondays, weekends, and holidays.

We respond to all inquiries within 72 business hours.

Yes! We are always accepting applications from qualified PCAs, CNAs, and experienced non-medical caregivers.

Visit the Employment page on our website or email apply@luxhomecare.org to express your interest.

You can call us at 704-718-0328 or email inquiry@luxhomecare.org during business hours.

Weather conditions can directly impact staffing and the ability to provide timely services. Since weather can vary greatly across different areas of Charlotte, one side of town may experience clear skies while another is affected by heavy rain, thunderstorms, or snow. Monitoring the weather allows us to proactively communicate with staff and clients, adjust schedules as needed, and ensure the safety and consistency of care during inclement conditions.

Home healthcare refers to skilled medical services provided by licensed professionals such as nurses or therapists, often under a doctor’s order. These services can include wound care, administering medications, physical therapy, or post-surgical care.

Non-medical home care, on the other hand, involves assistance with daily living activities such as bathing, dressing, meal preparation, light housekeeping, and companionship. These services are typically provided by trained aides or caregivers and do not require a medical license.

For Medicaid beneficiaries only, when switching to a new agency, you must contact NC LIFTSS directly. LIFTSS stands for Linking Individuals and Families to Services and Supports, and they will assist with your transfer process.

• Toll-Free Phone: 833-522-5429

• Fax: 833-470-0597

• Email: NCLiftss@acentra.com

• Hours: Monday through Friday, 8 AM to 5 PM

Please note: Their office and call center do not receive visitors.

If you have immediate needs or questions, call their direct line at 919-568-1717 for assistance.
The transition to a new agency can take anywhere between 1 and 10 calendar days before services begin.

We provide services within a 90-mile radius within the state of North Carolina only. Although you may live close to our office on the South Carolina side, we are unable to provide services for individuals with South Carolina Medicaid at this time

Our office is closed on all federal holidays. However, services may still be provided based on caregiver scheduling and client needs. We also have an on-call supervisor available at all times, including holidays, so if you need assistance, you can contact the on-call supervisor for support.